Preamble
As part of TSE Group’s sustainability policy, the Environmental, Social and Governance (ESG) Division developed a Grievance Mechanism for stakeholders. Grievance is an allegation of a violation or problem raised by individuals or groups who want TSE to seek out solutions.
Submission
For our grievance submission procedure, please click here to fill out the form and then submit it via one of the following options:
Procedure
Grievance List
| No | Case | Description | Complainant | Processing | Status |
|---|---|---|---|---|---|
| 1 | C-20200516 MT | Accidental death of MT | Initiated by TSE ESG Team | May 28, 2020 | Closed |
| 2 | C-20201126 PK | Land dispute in PT Tunas Sawa Erma Block E | Initiated by TSE ESG Team | November 30, 2020 | Closed |
| 3 | C-20201127 EN | The impact of PT Dongin Prabhawa’s presence on the customary rights holders | Initiated by TSE ESG Team | November 30, 2020 | Closed |
| 4 | C-20210329 Change in Mad River Water Color | Inspection of the Mad River Watershed and Prevention of Water Seepage from the Pile of Empty Fruit Bunches Flowing into the Watershed | Initiated by the Staff of PT. BCA | March 29, 2021 | Closed |
| 5 | C-20210503 Interruption of construction CPO mill of PT Dongin Prabhawa | Compensation claim regarding capacity extension construction of the CPO mill of PT Dongin Prabhawa | Initiated by TSE ESG Team | May 3, 2021 | Closed |
| 6 | C-20220719 Community Demonstration Against PT Dongin Prabhawa Management | Several people from communities near PT Dongin Prabhawa and harvester group held a demonstration against PT Dongin Prabhawa Management | Initiated by TSE ESG Team | July 19, 2022 | Closed |
| 7 | C-20230517 Demand for profit sharing and followed by a blockage | Demand for 30% profit sharing (IDR 17,000,000,000) and followed by a blockage at PT Dongin Prabhawa’s CPO Mill. | Initiated by TSE ESG Team | May 17, 2023 | Closed |
| 8 | C-20230901 PT Dongin Prabhawa’s HGU Issue | The Marind tribe imposed customary sanctions on PT Dongin Prabhawa | Initiated by TSE ESG Team | September 1, 2023 | Closed |
| 9 | C-20231031 Demand for Plasma Plantation toward PT Dongin Prabhawa | Request for explanation and law enforcement from Mr. Ridwan to the Directorate General of Plantations of the Ministry of Agriculture, Republic of Indonesia, regarding PT Dongin Prabhawa. | Initiated by TSE ESG Team | October 31, 2023 | Closed |
| 10 | C-20240308 An online media article regarding plasma of PT Gelora Mandiri Membangun | PT Gelora Mandiri Membangun allegedly did not fulfill the rights to plasma plantation results to local communities. | Initiated by TSE ESG Team | March 8, 2024 | Closed |